Support

Something not working, or an idea for a filter? Write to support@meowsk.app. It helps to say which iPhone or iPad you have and, for a tracking problem, to attach a photo of your cat.

Common questions

Meowsk doesn't find my cat's face

Make the room brighter, or turn on the light (the torch button, top right). Dark fur in a dim room is the hardest case.
Get closer: the face should fill at least a fifth of the picture.
Meowsk needs to see the face from the front or a little to the side. Try the bird call to get your cat to look at you.

Where are my photos and videos?

Everything you take is saved to your photo library. Your most recent ones are also in Meowsk: tap the small picture next to the shutter.

I have Meowsk Pro but the filters are locked

Open Settings (the gear, top left) and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you subscribed with.

How do I cancel Meowsk Pro?

In Meowsk, open Settings and tap Manage Subscription. Or, in the iPhone's Settings app, tap your name, then Subscriptions, then Meowsk. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

Can I get a refund?

Purchases are made through Apple, so refunds are too: go to reportaproblem.apple.com, sign in, and choose Meowsk.

Does Meowsk upload my photos?

No. Everything runs on your device, and nothing is uploaded. See the privacy policy.